FAQ

FAQS

Here's All You Need to Know about Colocation America

If you can’t find the answer you’re looking for on our site, you can hopefully find it here! Just click the category you have a question about and parse through the questions.

Server Plan

How Quickly Do You Deploy and Get Servers up and Running?

It typically takes less than 24 hours to get you set up.

Do You Offer Free Setup?

Absolutely. It’s kind of our thing.

Where Is My Server Hosted?

You will be hosted in one of our Tier 3 data centers in the city of your choice, listed here.

Who Has Access to My Data?

You and our 24/7 on-site staff support. All of our facilities are equipped with top notch security systems to make sure your data is safe.

Can I Customize a Server to Match My Business Needs?

Of course! We have customizable plans that can cover anything from a small business to an enterprise-level corporation. And if you’re unsure about what you need, our sales representatives can help you customize a plan to suit your needs

Do you offer a lease-to-own model?

We will work with you on a justification-based level. Please contact a sales representative for more information.

If I find a server I want, are you willing to purchase the server for me and then lease it out to me?

Unfortunately, you have to purchase your own server and collocate or lease a dedicated server from us. There are, however, some lease-to-own options available. Please contact a sales representative for more information.

Do you offer DDoS Protection?

To ensure the safety of our network, any server suffering from a DDoS attack will be “unplugged.” We do, however, provide a wide range of security protocols to ensure the safety of your server. Please contact a sales representative for more information.

Do you offer load balancing?

Yes, but please be sure to contact a sales representative for more details and specifics.

Do server plans come with monitoring? Hardware? Availability? File System?

You can receive all of this and more with every server. Please talk to your sales representative for more details in this regard.

What type of control do I have over the server?

You have complete control over your server, as long as you stay within the terms of your service agreement.

What about API, Root access, KVM/IP graphical control access?

Yes, yes, and yes. For more information, please talk to a sales representative!

Can I Choose Any Operating System?

Yes—we offer a range of operating systems from Linux to Windows. Don’t know what’s best for you? Our expert sales staff will help you decide what’s best for your needs based on your business plan.

Is There a Minimum/Maximum RAM? HDD?

No—you choose exactly how much you need with our customizable plans and we will make it work to the best of our ability.

Is cPanel Included for Free?

No—cPanel is available for an additional fee on all of our server packages. Talk to a sales representative for more details.

How Quickly Can You Replace/Upgrade Hardware?

We can replace or upgrade your hardware in less than 24 hours.

Can I Swap out a SATA HDD for a SSD Free of Charge?

Yes for a comparable HDD/SSD. Please talk to your sales representative for more information.

Do All Server Plans Come with RAID Protection (Redundant Array of Independent Disks)?

You can add RAID protection to any server for an additional fee (and we highly recommend it!).

What comes pre-installed on the server?

The Operating System of your choice as well as any control panel you may have purchased come standard with every server. If you’d like additional pre-installations, please talk with a sales representative and we’ll do everything within our power to get you up and running from minute one.

How Many IPs Do I Get with a Dedicated Server Plan?

Depending on the server package, but most of our plans come with a base /26 IPs. If you need more, please talk to a sales representative.

Can I Send You Hardware to Add to My Server?

Yes, but we cannot guarantee it will work.

Can I Purchase RAM or a Hard Drive(s) and Have You Install It in the Server?

Yes, but we cannot guarantee it will work.

Are Your Servers Fully Managed?

Yes, with a managed plan

How Will I Access My Server Remotely?

KVM/IP.

Do you offer full root and shelf access with every server?

Yes. For more information, please contact a sales representative.

Do you allow private DNS server setup?

Yes. Please make sure your sales representative is aware, so that they can pass the word along to our support staff and get everything prepared for you.

Can I “hard” reboot my server from a control panel? (*are reboots free?)

You can hard reboot your server from the control panel, however there is an additional fee for any reboots.

Do You Allow Adult Content on Your Servers?

No.

What Quality Is the Hardware?

Colocation America’s hardware and infrastructure are always of the best quality—guaranteed.

Billing

Do you offer one-month contracts? Year Contracts?

We do for both! We also offer month-to-month options as well. Talk to a sales representative to see what would best suit you!

Do you offer prepay options to reduce cost?

I’m sure we can work something out. Call our sales representatives or email sales@colocationamerica.com for more options.

What are your payment options?

We accept credit card, check, ACH, wire, and PayPal.

Do we offer free setup?

Yes, all of our services are with free setup. It’s kind of our thing!

When will I be billed?

The 20th of the month and it is due on receipt.

If I cancel my server do I get a refund?

No—we require a 30-day notice. Please contact a sales representative for more information.

Does Colocation America have a reseller agreement?

Yes. Please contact a sales representative for more information about reselling and bulk discounts.

Do you offer a price match guarantee?

In most cases. Please contact a sales representative on this matter and we’ll try and get you squared away.

Do you offer a money back guarantee?

No. Please talk to a sales representative regarding this matter.

Do you charge for technical support?

That depends on the level of support. Typically, for small matters, we do not, but it’s best to discuss this with your sales representative who can give you more information. Please also have a look at our dedicated support page for more details

Data Center

Where is my server hosted (Colocation / Dedicated)?

In any of our 22 data centers of your choosing. With facilities all over the united States, including major hubs like San Francisco, chicago, Los Angeles, and New York, we have a data center near you. See the full list here!

How do you monitor your data centers and servers?

We have 24/7 on-site support, making sure that your server is taken care of around the clock. Seriously.

What is the level of data center redundancy?

Let’s just say it would take a lot to knock us down. We don’t have a 100 percent Uptime guarantee for nothing. We are outfitted with N+1 power redundancy, equipped with UPS systems and backup diesel generators. Click here for more details.

What certifications does your data center have?

We have HIPAA, PCI, and SSAE16/SAS70 compliant. Click here for a comprehensive list of our certifications and what they entail.

Are all of your servers protected behind a Cisco ASA firewall managed by engineers?

Depends on the location, but all of our servers are protected by a dedicated firewall. Please contact a sales representative for more information.

What is the data center’s tier rating?

Tier 3 rated or comparable data centers in most of our locations.

What is the minimum size colocation project that your data center will consider?

Depends on the location, but most locations start at half a rack - LA & NJ have single server colocation (1U/2U).

What size client would the company consider building a new data center?

Certainly an enterprise level client. But this is a question better served for a sales representative and not an FAQ.

Support

Do you offer managed hosting? If so, what level of support?

We offer fully managed hosting, with 24/7 monitoring, software and hardware updates, etc. See more information on our dedicated page, or contact a sales representative

Is your support 24/7? On-site? Tech support via phone, email, and chat?

Our support is 24/7, both on-site and over various customer support avenues such as chat, phone, or email. Whenever you need us, we’ll be there.

What is the average ticket response time?

Typically less than one hour.

Do I get a dedicated account manager?

Absolutely, each of our clients gets a dedicated account manager to help them with their IT solutions. And they’re pretty cool to boot.

Is it United States based support?

Yes, none of our support is outsourced—however we do offer support for nearly every language! (Except Klingon, but we’re working on it.)

Do you support third-party software?

No, you will have to get support directly from the software provider.

Network

How do you charge for bandwidth?

We calculate the 95th percentile. For more information, please visit https://www.colocationamerica.com/data-center-connectivity or contact a sales representative.

What makes Colocation America’s network so great?

Colocation America’s network is connected to all of the top ISPs in the area and guaranteed for 100 percent uptime. Our bandwidth speed and response time cannot be matched!

Is it unlimited bandwidth? Incoming? Outgoing? Is there a max?

Bandwidth is dependent on the server package—you can always add more bandwidth to your plan as well. For more information, please visit our dedicated bandwidth page, or contact a sales representative.

What are the main bandwidth providers you work with?

Our top providers include:

AboveNet (now Zayo)
Cogent
Level 3
Savvis
tw Telecom
nLayer (now GTT)
+ 200 more providers

Please speak to a sales representative for more information.

How many providers do you blend for your BGP?

We peer with over 200+ providers.

Do you offer a 100 percent network uptime guarantee?

We do! We’ve had 100 percent uptime for 6 years straight and pride ourselves on keeping our clients up and running at all times!

What is the standard network uplink speed?

Our plans do include dedicated 1 GigE uplinks. If you need more speed, please talk to a sales representative for more information.

Is there a max on IPs?

No, you can purchase additional IPs when customizing your server plan, however we do require justification for additional IPs beyond what is included. A sales representative can answer all your questions on this matter.

What is the max speed?

Our max speed depends on location - please talk to a rep about your specific location.

Colocation Services

How do we monitor our data centers and servers?

We have proactive, state-of-the-art monitoring, and a 24/7 support staff, to catch any problems right away!

Are your reboots free?

Yes, reboots are free!

How many IPs do you get free with a colocation plan? Is there a max?

Most of our colocation plans come with a /26, but you can always get more (justification required, please speak to a sales representative).

Do you offer free setup?

Yes, all of our services include free setup. It’s kind of our thing!

Where are your data centers located?

It typically takes less than 24 hours to get you set up.

What is colocation?

Colocation is the housing of your server in one of our Tier 3 rated or comparable data centers around the country. By collocating, you get the advantage of a 24/7 security, data-center-level cooling, bandwidth, and power resources. As well as a 100 percent uptime guarantee. For more information on colocation, please visit our dedicated page.

What types of colocation are there?

Managed - we take care of most things, server-side for you.

Unmanaged - your on your own, server-side, but we do provide hardware installations, reboots, etc. Please contact a sales representative for more details.

What is a rack?

A rack is where your collocated server will sit within a cabinet.

What is a cabinet?

A cabinet is where servers are stored so they can share cooling, power, bandwidth, etc. For more information, please visit this page.

Do you offer managed hosting?

We offer different levels of support, such as self-managed, managed, and fully managed. Please contact a sales representative to see what would best suit you.

Do you offer load balancing?

Yes, but please be sure to contact a sales representative for more details and specifics.